jyo9 Privacy Policy — Your Data, Your Rights

1. Introduction

jyo9 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use the jyo9 website located at jyo9.pro and all associated services (collectively, "the Service"). This Privacy Policy describes the categories of personal data we collect from users and visitors, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to protect it, and the rights you hold in relation to your personal data under applicable law.

By using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Service immediately and contact us to request account closure and data deletion where applicable.

2. Personal Data We Collect

jyo9 collects personal data through two primary channels: information you provide directly when registering or using the Service, and information collected automatically through your interaction with the platform. The specific categories of personal data we collect are set out below.

Information You Provide Directly

• Registration information: full name, date of birth, residential address (including city and division within Bangladesh), mobile phone number, and a username and password of your choosing.
• Identity verification documents submitted during KYC review: national identification card (NID), passport, or driver's licence; and a recent utility bill or bank statement confirming your registered address.
• Payment information: the mobile banking number (bKash, Nagad, Rocket, Upay) or bank account details associated with your deposits and withdrawals. jyo9 does not store full card numbers or complete bank account credentials directly — payment transactions are processed through third-party payment processors.
• Communications: messages, enquiries, and complaints you send to jyo9 via our support channels, including the content of those communications and the date and time they were sent.
• Responsible gaming submissions: any self-exclusion requests, deposit limit settings, or time-out requests submitted through your account.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information. This data is used for security monitoring, fraud prevention, and platform optimisation.
• Behavioural data: pages visited, games played, session duration, betting history, wagering patterns, and feature interactions. This data helps jyo9 improve the platform experience and identify responsible gaming concerns.
• Cookie data: session identifiers, authentication tokens, and analytics cookies as described in Section 6 of this Policy.

3. How We Use Your Personal Data

jyo9 processes personal data only where there is a lawful basis for doing so. The purposes for which we use the personal data we collect are as follows:

• Account creation and management: to register your account, verify your identity, maintain your account profile, and communicate with you about your account status and transactions.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels; to provide access to games and betting markets; and to ensure the proper functioning of all platform features.
• Legal compliance and fraud prevention: to comply with applicable anti-money laundering (AML) obligations, to verify that players meet the minimum age requirement of 21 years, to detect and prevent fraudulent activity, and to report to relevant authorities where required by law.
• Responsible gaming: to monitor account activity for signs of problem gambling, to administer self-exclusion and deposit limit requests, and to provide support to players who reach out with responsible gaming concerns.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the jyo9 platform; and to develop new features and content suited to Bangladeshi players.

4. Sharing of Personal Data

jyo9 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with third parties only in the limited circumstances described in this section.

4.1 Payment Processors

To process deposits and withdrawals, jyo9 shares relevant transaction data with third-party payment processors including the operators of bKash, Nagad, Rocket, Upay, and partner banking institutions. The data shared is limited to what is strictly necessary to complete the transaction. These processors operate under their own privacy policies and security standards.

4.2 Game Providers

Game software on jyo9 is provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session identifiers to authenticate your game session and deliver game content. Game providers do not receive your full name, residential address, payment account details, or KYC documents.

4.3 Legal and Regulatory Disclosure

jyo9 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful governmental request. In such cases, we will share only the minimum data necessary to comply with the legal obligation, and will inform you of the disclosure where we are legally permitted to do so.

5. Data Security

jyo9 implements technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption of all data in transit, access controls limiting data access to authorised personnel only, secure server infrastructure, and regular security reviews.

5.1 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, jyo9 will take prompt steps to contain the breach, assess its impact, and notify affected users as soon as reasonably practicable. Notification will be provided via the contact details held on the affected account.

5.2 Your Responsibility

While jyo9 takes all reasonable steps to protect your data on our systems, the security of your account also depends on you keeping your login credentials confidential. You must not share your jyo9 password with any other person. If you believe your account has been compromised, please contact jyo9 support immediately.

6. Cookies and Tracking Technologies

jyo9 uses cookies and similar tracking technologies on its platform. The types of cookies used by jyo9 are as follows:

• Essential cookies: these are necessary for the platform to function correctly. They include session authentication tokens that keep you logged in during a session and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: these collect aggregated, anonymised data about how users interact with the platform — which pages are visited most, how long sessions last, and which features are used most frequently. This data is used solely to improve the platform and is not linked to your personal identity.
• Preference cookies: these remember your platform settings between sessions, such as your preferred language (English or Bengali), display preferences, and notification settings.
• Marketing cookies: jyo9 may use cookies from third-party advertising networks to display relevant jyo9 promotions on other websites you visit. These cookies track whether you have previously visited jyo9.pro. You can opt out of marketing cookies by adjusting your browser settings or by contacting jyo9 support.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will prevent certain platform features from working correctly. Clearing all cookies will log you out of any active jyo9 session.

7. Data Retention

jyo9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

7.1 Active Account Data

Personal data associated with an active jyo9 account is retained for the duration of the account's existence. This includes your registration information, transaction history, game history, and communications with jyo9 support. Account data is kept current and is reviewed periodically to ensure accuracy.

7.2 Closed Account Data

Following account closure — whether initiated by you or by jyo9 — personal data is retained for a minimum period of five (5) years from the date of closure. This retention period is maintained to satisfy anti-money laundering record-keeping obligations, to resolve any disputes arising from the use of the account, and to comply with any applicable legal or regulatory requirements. After the retention period expires, personal data is securely deleted or anonymised.

8. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data jyo9 holds about you. To exercise any of these rights, please contact jyo9 support using the contact details provided on the platform. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data jyo9 holds about you, together with information about how it is processed and with whom it is shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: in certain circumstances you may request that jyo9 delete the personal data it holds about you. Please note that this right is subject to jyo9's legal obligations to retain certain data — for example, transaction records required for AML compliance cannot be deleted on request during the mandatory retention period.
• Right to object to processing: you may object to jyo9 processing your personal data for direct marketing purposes. Upon receipt of a valid objection, jyo9 will cease sending marketing communications to you promptly.
• Right to data portability: where technically feasible and where processing is based on your consent, you may request that jyo9 provide your personal data to you in a structured, commonly used, machine-readable format.

To exercise any of the rights listed above, please contact jyo9 support via the email address published on the platform. Requests must be submitted from the email address or mobile number registered to your jyo9 account so that we can verify your identity before processing the request.

9. Children and Minors

The jyo9 platform is strictly for adults aged 21 years and above. jyo9 does not knowingly collect personal data from persons under the age of 21. If jyo9 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed immediately.

If you are a parent or guardian and believe that a minor in your care has registered for or used jyo9, please contact our support team immediately. We will investigate the matter promptly, close the account, refund any deposits that can be traced as originating from the minor, and delete all associated personal data.

10. Changes to This Privacy Policy

jyo9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services available on the platform. When we make changes to this Policy, we will update the effective date shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how jyo9 protects your personal data.

Where changes to this Policy are material — meaning they significantly affect the way in which we collect or use your personal data — jyo9 will make reasonable efforts to notify you of the change before it takes effect. Continued use of the Service following the updated Policy's effective date constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jyo9's handling of your personal data, please contact our support team via the email address displayed on the jyo9 website. Our support team operates during Bangladesh Standard Time (UTC+6) business hours and will endeavour to respond to all privacy-related enquiries within 48 hours. For urgent matters such as suspected unauthorised account access or data breach concerns, please mark your message as urgent and our team will prioritise your case.